Personal information collected through normal trading
Plastic Factory may collect personal information when a business contact submits an enquiry, requests product details, places an order, or arranges delivery. This can include a name, company name, role, contact details, delivery address, order history, and correspondence relating to containers, tubs, lids, tamper seals, colour matching guidance, or packing line checks.
Where a customer supplies artwork, specifications, or technical notes for mould development, trial runs, or secondary packing advice, those details are also treated as confidential business information. We keep only what is needed for the transaction and related administrative work.
- Contact names and business contact details
- Delivery and account details used for supply
- Product specifications, sizes, and colour references
- Notes linked to quotations, orders, and dispatch
How information is used in our operations
Information is used to assess enquiries, prepare quotations, confirm product requirements, manage order processing, coordinate dispatch from Alrode, Alberton, and keep records for normal business administration. It may also be used for quality follow up on trial production runs, pack size planning, or line fit checks where a customer has asked for that support.
We may use contact details to send order related updates, invoices, delivery notes, and documents needed to complete a sale. We do not use personal information for purposes unrelated to the business relationship unless the law allows it or the customer has given consent.
- Order administration and dispatch coordination
- Product specification and technical follow up
- Invoicing, record keeping, and account management
- Business communication about active requirements
Sharing details with suppliers and service providers
Plastic Factory may share limited personal information with third parties who assist with business operations, including transport providers, information systems support, record storage, and other service providers working under instruction. These parties may only use the information for the task assigned to them and must handle it with care.
Where disclosure is required by law, court order, or a lawful request from a regulator, the information may be shared to the extent required. If a transfer outside South Africa is ever needed for lawful business processing, we take reasonable steps to protect the information and apply suitable safeguards.
- Transport and delivery coordination
- Accounting and administrative support
- Storage and record management services
- Legal or regulatory disclosure where required
Retention, records, and secure handling
We retain personal information only for as long as it is needed for the purpose for which it was collected, or for as long as the law requires. This may include keeping invoices, delivery notes, correspondence, and order records for tax, audit, or contractual purposes. Once records are no longer needed they are securely disposed of or archived in a controlled manner.
Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. Access is limited to staff members who need the information to perform their duties in production, sales, dispatch, quality coordination, or customer support.
Your POPIA rights and how to raise a request
A data subject may request access to personal information held by Plastic Factory, ask for correction of inaccurate details, or request deletion where the law permits it. A request may also be made to object to certain processing or to withdraw consent where consent was the basis for processing.
Requests should be sent through the enquiry form on our contact page, with enough detail to identify the information concerned. We may need to verify identity before acting on a request, especially where the request relates to order records, delivery addresses, or account information.
- Request access to personal information held
- Ask for correction of inaccurate details
- Object to certain forms of processing
- Withdraw consent where consent applies
Operator details and policy updates
Plastic Factory is operated by Astros Marketing (Pty) Ltd for the business described on this site. The team handling customer information includes the Managing Director, Sales Manager, Production Manager, Quality Coordinator, Dispatch Supervisor, and Customer Support Lead, each working within their role and authority.
This policy may be updated from time to time to reflect legal requirements, changes in business operations, or adjustments to the way information is handled. The version published on the site applies from the time it is posted and should be read together with any other legal notices shown on the site.